Privacy Policy

Effective date: December, 18th 2025

Tree Ninja AI (“Tree Ninja AI,” “we,” “us,” or “our”) operates the website and software platform available at treeninja.ai (the “Service”). This Privacy Policy explains how we collect, use, share, and protect information when you use the Service.

The Service is designed for business users (e.g., contractors and their teams) who manage leads, jobs, documents, and communications. If you are using the Service on behalf of a company, you represent that you are authorized to accept this Policy for that company.

We collect information in these main categories:

A. Account and business information

• Name, email, phone number
• Company name, role, login credentials and authentication data (e.g., 2FA where enabled)
   

B. Lead and job information you enter or upload

• Customer name, property address, contact details
• Job details (scope, notes, urgency level, storm date, claim-related notes)
• Photos, documents, and files you upload (e.g., damage photos, permits, agreements)
   

C. Communications

• Messages you send through the platform (e.g., email/SMS notifications, reminders)
• Delivery metadata (e.g., whether a message was delivered or bounced)
   

D. Usage and device data

• IP address, browser type, device identifiers, log files, and activity within the Service
• Cookies or similar technologies for essential functionality and analytics (where used)
   

E. Payment and billing (if applicable)

• Payment status and subscription details
• We generally do not store full payment card numbers on our servers if a payment processor is used.
   

We use information to:

• Provide, operate, and maintain the Service
• Create and manage accounts, authentication, and access control
• Organize leads/jobs, generate documents, and support your workflows
• Send transactional communications (e.g., login verification, job updates, document signature links)
• Provide support, troubleshoot issues, and improve reliability
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations and enforce our terms
   

We do not sell personal information. We may share information in these situations:

A. Service providers / subprocessors
We use trusted vendors to run the Service (for example: hosting, storage, email delivery, SMS delivery, document signing, analytics, payments, and third-party integrations you enable). These vendors process information only to provide services to us and are expected to protect it.

B. Integrations you connect
If you connect third-party services (for example, Google services, DocuSign, Jobber, Stripe, email/SMS providers), data may be shared with those services at your direction based on what you enable and configure.

C. Legal, safety, and enforcement
We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to protect rights, safety, prevent fraud, or respond to lawful requests.

D. Business transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

Tree Ninja AI includes an optional Google Calendar integration that is provided solely as a convenience feature for users. The application’s core functionality, including its internal calendar and scheduling tools, operates independently and does not require access to any Google user data.

Users may choose to connect their Google account via Google OAuth if they wish to synchronize or manage calendar events using their existing Google Calendar. This integration is offered as a non-essential, optional enhancement intended to reduce duplicate data entry and improve the user’s personal workflow.

If a user enables this integration, Tree Ninja AI accesses Google Calendar data only with the user’s explicit consent and only to perform the specific calendar-related actions requested by the user, such as viewing calendar lists, displaying events, or creating or updating events on the user’s behalf.

To support this optional functionality, Tree Ninja AI requests only the minimum OAuth scopes required, including:

• calendar.calendarlist.readonly
• calendar.calendars.readonly
• calendar.events
   

Google Calendar data obtained through these APIs is used exclusively to provide the user-requested calendar functionality and does not provide any independent analytical, advertising, profiling, or platform-level benefit to Tree Ninja AI.

Google user data is never shared with third-party AI services, used for training machine learning models, or combined with other data sources for unrelated purposes. Google API data is logically and technically isolated from any artificial intelligence features within the platform. All Google user data is handled in accordance with the Google API Services User Data Policy, including the Limited Use requirements.

If you provide a phone number or email, you (or your organization) may send messages through the Service.

• Transactional messages (e.g., security codes, account notices, job status updates) may be sent as part of normal operation.
• Marketing messages (if ever used) will be sent only where permitted and with appropriate controls.
   

Message frequency may vary. Standard message and data rates may apply depending on your carrier/provider.

We retain information as long as needed to:

• Provide the Service and maintain records
• Meet legal, accounting, or compliance requirements
• Resolve disputes and enforce agreements
   

We may delete or anonymize information when it is no longer needed.

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system can be guaranteed 100% secure, and you use the Service at your own risk.

Depending on your location, you may have rights to:

• Access, correct, or delete certain information
• Object to or restrict certain processing
• Request a copy of your information (data portability)
   

To make a request, contact us at: legal@treeninja.ai 

Tree Ninja AI is a business-to-business (B2B) platform intended for use by businesses and their authorized representatives. The Service is not offered to, directed at, or intended for use by individuals acting in a personal or consumer capacity. 

If you access the Service from outside the country where our servers or vendors are located, your information may be processed and stored in those jurisdictions.

We may update this Policy from time to time. We will post the updated version on this page and update the “Effective date.” Continued use of the Service after changes means you accept the updated Policy.

For privacy questions or requests, contact:

Tree Ninja AI
Email: legal@treeninja.ai
Support: support@treeninja.ai